Please note, all calls to or from Aviate will be recorded in order to check instructions where necessary as well as for training and quality purposes.
Booking Group Flights offers many benefits, but can be a confusing process, Aviate Groups takes the stress out of booking group travel. No matter how large your group is, Aviate Groups can organise flights and manage the booking from beginning to end. We use our experience of the market and relationships with major airlines to guarantee you the most competitive fares to any destination in the world.
Our ethos is customer service led, and our friendly and knowledgeable Groups Team are here to help you plan and manage your Group Bookings. When you book your flights with Aviate you are protected under our ATOL.
The process varies from airline to airline, but the basic principles are:
Call 0151 350 1115, email firstname.lastname@example.org or click here to request flights.
An Airline will offer us a guaranteed Group fare providing the group consists of at least 10 passengers (less for business or first).
We will usually be able to hold (option) the seats for a period of time to allow you to confirm other travel arrangements. (This varies by airline but is usually at least 1 month)
At the end of the option period the airline will require a deposit for each seat held. (This is usually around £150 or 25% of the fare, per person).
Around 2 months before your departure date the airline will require the balance of the fare (+ taxes) for all passengers travelling. The number of people travelling can usually be reduced by up to 20% without incurring any penalties or loss of deposits. Again this varies by airline.
At this point (later with some airlines) your list of passenger names will need to be provided.
We will then issue e-tickets and supply all documentation. As stated above the rules governing groups are different for every airline. Aviate will clarify all key dates and rules for the operating airline for each group booking made.
The terms & Conditions governing the booking of Groups vary from airline to airline. We will use our experience to ensure these are fair, and negotiate points on your behalf if necessary.
Generally Terms & Conditions will cover the following areas:
Customer Service Team Leader - Groups
Kay was our Senior Groups Booking Coordinator on the Aviate Groups team and was also involved in staff training and development so it wasnt a shock when she recently became Team Leader for the Groups department. She started off working in the groups department for our sister company Lime. Kay moved over to Aviate Groups on a temporary contract in September 2016 and ended up staying! She's an asset to the team and her knowledge of airlines, routes and schedules is second to none.
Senior Customer Service Executive - Groups
Lisa worked for our sister company Lime Management and then joined us here at Aviate in September 2016 following her maternity leave. Lisa works in the groups department and settled in very quickly before being made a Senior Executive not too long ago. She is a valuable asset to the team.
Groups Customer Service Executive
Sarah began working for Aviate October, 2016.
She works for the Groups Department and her job role entails dealing with the majority of airlines in accommodating groups travelling all over the world. Sometimes her role involves quoting with numerous airlines for alternative routes to provide the best fares. Sarah enjoys building up relationships with our clients, getting to know each group.
Sarah is happy, friendly and always willing to help with the most complex group bookings. She is currently on maternity leave but we can't wait for her to be back.
Sales and Business Development Team Leader - Groups
Stacey started with our sister company Lime in October 2010 and is now works on Aviate Groups. She is our Sales and Business Development Team Leader and manages all of our Group Accounts and is excellent at building relationships. Stacey always goes the extra mile and sees all projects through to completion. Stacey is an excellent networker and is the Aviate 'social butterfly'.
Senior Customer Service Executive - Groups
Claire joined us in February 2017 as Customer Service Executive on Aviate Groups. Claire is exceptional at building relationships with our clients which is an important aspect of her role. Before joining Aviate, Claire worked as Cabin Crew. Her hobbies include travelling to various destinations each year to watch Formula 1 and MOTOGP races. Monte Carlo is her favourite so far!